Assistant Guest Services Manager - Wyndham Shawnee
Wyndham Destinations Wyndham Destinations Shawnee on Delaware, PA Shawnee on Delaware, PA Full-time Full-time We Put the World on Vacation At Travel
Leisure Co.
, our mission is simple:
to put the world on vacation.
Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager.
This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible.
The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate.
Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments.
This role will be able to handle guest issues to resolution and monitor guest satisfaction scores.
The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others.
This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
What You'll Bring:
Leadership Skills.
Cash Handling Experience.
Excellent communication skills.
Proficiency in Microsoft Excel, Word, Outlook.
2 years of leadership experience, preferably in the hotel/hospitality industry How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Travel
Leisure Co.
benefits include:
Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel
Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.
com, including the title and location of the position for which you are applying.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Leisure Co.
, our mission is simple:
to put the world on vacation.
Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager.
This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible.
The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate.
Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments.
This role will be able to handle guest issues to resolution and monitor guest satisfaction scores.
The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others.
This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
What You'll Bring:
Leadership Skills.
Cash Handling Experience.
Excellent communication skills.
Proficiency in Microsoft Excel, Word, Outlook.
2 years of leadership experience, preferably in the hotel/hospitality industry How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Travel
Leisure Co.
benefits include:
Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel
Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.
com, including the title and location of the position for which you are applying.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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